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Contact Us

If you wish to contact Raileasy for comments, complaints, suggestions, general enquiries or for information on your booking, you can reach one of our friendly customer service team through: email, mail and telephone.


By Phone
For cancellations, amendments and general journey planning information please contact our UK based call centre on 0906 2000 500 charged at £1.02 a minute.

PLEASE NOTE: This charge applies for calls from BT landlines, other operators might charge an excess. Telephone lines are open 0700-2000 Mon-Fri and 0800-2000 Sat/Sun. If you call this number outside of opening hours you may still be charged.

By Email
If you want to amend or cancel your booking please email

For comments, suggestions and enquiries, please email us at

By Mail
Please contact us at the following address (for suggestions & complaints only):

10 Station Parade
High Street Wanstead
E11 1QF

For refunds and amendments please contact:

Raileasy Refunds
Po Box 3522
ST16 9PY

* please note: Calls cost £1.02/min from BT UK landlines. Costs from other networks and mobiles may vary.


Company Information is a trading name of Ferries Trains Planes Limited.

Ferries Trains Planes Limited is a company registered in England (with company registration number 3067728). Our registered office is at:

87 South Parade
North Yorkshire

Also in this section

Top Savings Tips

  1. 1. Book Early- Cheap train tickets are available up to 12 weeks in advance.
  2. 2. Avoid Travelling in Rush Hour-Off peak train tickets are cheaper!
  3. 3. Split Your Train Tickets- Split ticketing, where the journey is broken down into smaller sections could save you a small fortune on the cost of train travel. Try it here
  4. 4. Cheapest fare Finder-Our cheapest fare finder searches a wider time frame to locate cheaper rail tickets throughout the day.

Find a Cheaper Fare

If you book with us then find a cheaper fare becomes available for the exact same journey on Raileasy we will refund the original FREE OF CHARGE when you re-book as part of our BEST FARE GUARANTEE

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