Cover and Limitations
The Raileasy insurance policy is insured by UK Underwriting Ltd on behalf of Fortis Insurance Ltd. Passengers may wish to insure their journey, particularly if it is of great distance, involves many connections or is over two hours long. We also recommend taking out insurance in times of extreme weather (such as snow) as this may affect the rail service. The policy covers you from up to £50.00 to up to £5000.00. The amount will vary depending on the type, reasons for claim and the evidence provided. Generally you are covered for the following:
- Train Cancellation and delays*
- Missed departure or connection*
- Personal accident or death*
- Loss or damage to possessions*
*There are limitations and restrictions to the amount of cover you are entitled to which will affect any claim so we strongly suggest you read the insurance terms & conditions before opting to insure your journey.
Please note if you cancel your journey and the tickets that you have purchased are advance, non refundable tickets you will not be covered for a refund under the policy. If it is likely that you may cancel your journey and are unlikely to make the same journey again we suggest you purchase a flexible ticket, as this is refundable. Alternatively you may wish to re-book for a new date and time as all tickets are amendable. You have within 28 days of the original travel date for a single ticket or original return date for a return ticket to re-book, and tickets are available up to 12 weeks in advance, giving you a large time frame in which to undertake a new journey.
How to Make a Claim
To make a claim please contact the insurers either in writing or over the telephone and they will send you a claim form, contact details below. Please do not send any documents until you have filled out a claim form.
Direct Group Travel Services
PO BOX 800
Telephone number: 0845 218 1650
When contacting Direct Group please state your insurance is provided by Underwriting Ltd and quote:
Scheme name: Raileasy Scheme ref: 02421