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National Rail Conditions of Carriage

When you buy a ticket from raileasy.co.uk to travel on the National Rail Network you enter into an agreement with the Train Companies (TOCs) whose trains you have the right to use. That agreement gives you the right to make the journey or journeys between the stations or within the zones shown on the ticket you have bought. These Conditions are also part of that agreement and they apply to all domestic (non-international) journeys by scheduled passenger trains of the Train Companies on the National Rail Network.

 

It is a condition of the Passenger Licence granted to each Train Company by the Office of Rail Regulation that these Conditions apply to tickets sold for journeys involving its services and those of other Train Companies. You can view a list of the train companies here

 

These Conditions set out your rights and any restrictions to those rights. The Train Companies may give you more extensive rights than those set out in these Conditions and, if they do so, these may be found in each Train Company's Passenger's Charter or other publications. Details of where you can find this information will be available when you buy your ticket. The Train Companies may not give you less extensive rights, except in the case of some types of reduced and discounted fare tickets where the relevant condition(s) specifically allow them to do so. These Conditions set out the minimum level of rights you are entitled to expect.

 

A Train Company's ticket sales staff will give advice about tickets, and any restrictions concerning their use, on an impartial basis unless the point of sale is dedicated to the sale of one Train Company's tickets.

You can obtain further information by viewing the National Rail Terms & Conditions of Carriage © Copyright Rail Settlement Plan Limited. Issue May 2012

CONTENTS

 

CONDITIONS OF CARRIAGE FOR PASSENGERS Section I

CONDITIONS OF CARRAIGE FOR PASSENGERS Section I (continued)

CONDITIONS OF CARRIAGE FOR LUGGAGE, ARTICLES, ANIMALS Section II

CONDITIONS RELATING TO LOST PROPERTY Section III

MISCELLANEOUS CONDITIONS Section IV

DEFINITIONS Appendix A

ADDITIONAL CONDITIONS FOR LUGGAGE, ARTICLES, CYCLES Appendix B

LIST OF TRAIN COMPANIES Appendix C

Also in this section

Top Savings Tips

  1. 1. Book Early- Cheap train tickets are available up to 12 weeks in advance.
  2. 2. Avoid Travelling in Rush Hour-Off peak train tickets are cheaper!
  3. 3. Split Your Train Tickets- Split ticketing, where the journey is broken down into smaller sections could save you a small fortune on the cost of train travel. Try it here
  4. 4. Cheapest fare Finder-Our cheapest fare finder searches a wider time frame to locate cheaper rail tickets throughout the day.

Find a Cheaper Fare

If you book with us then find a cheaper fare becomes available for the exact same journey on Raileasy we will refund the original FREE OF CHARGE when you re-book as part of our BEST FARE GUARANTEE