Normal national Advance ticket conditions will be reinstated from 1st December 2022
From 1st December an administration fee may apply when Advance ticket customers choose to change the time of their journey. Advance tickets will be non-refundable unless the booked service has been cancelled, delayed or rescheduled by the train operator for reasons such as disruption or strikes in which case refunds will be available.
Advance tickets bought up to 30th November 2022 continue to allow fee-free changes of journey time or can be deferred up to 6pm the night before departure.
The Book with Confidence policy has been introduced to provide you with unprecedented flexibility to adjust your bookings.
From Monday 21st June 2021, Advance ticket bookings can be exchanged for a different journey, until 30th November 2022, as long as the changes are made before 6pm the day before travel. This applies to:
- Advance tickets purchased on or after 21st June 2021 for travel on or after 21st June 2021.
Changes must be made no later than 18:00 the day before travel.
Changes made prior to 18:00 on the day before travel
- Rebook any journey and we will refund the total ticket cost of the lesser value journey (without any admin fee).
If an amendment results in a lower price ticket, the difference in fare will not be refunded. - If you are uncertain as to when you will be travelling or tickets for the new dates aren't available yet, apply for a deferral on your ticket cost via the online refund form (link also located at the bottom of your confirmation email) before 6pm the day before travel to qualify for a 12 months Admin Fee-Free Change of Advance.
You have 12 months from the outward travel date & time to rebook any journey and we will refund the total ticket cost of the lesser value journey (waiving the admin fee).
12 months Admin Fee-free Change of Advance (deferred journeys)
Note: If an amendment results in a lower price ticket, the difference in fare will not be refunded. We are unable to offer travel vouchers or credit notes.
It is also not possible to replace one journey with multiple journeys, nor is it possible to replace multiple journeys with one journey.
Changes requested after 18:00 on the day before travel (normal Advance ticket conditions)
Changes to Advance tickets AFTER this time (18:00 the day before travel) will be subject to normal Advance terms & conditions* regarding change of journey (details available at the bottom of your email confirmation). Changes are permitted up to the departure of the first booked service, the £10 admin fee will apply, and any changes made to Advance tickets after the first booked service has departed are invalid and a refund is no longer available.
* Advance tickets Change of Journey: All re-bookings must be made before the original travel date/time and refund submitted within 28 days of the travel dates and booked for the exact same journey (the origin, destination and number of passengers must remain the same). If an amendment results in a lower price ticket, the difference in fare will not be refunded. The £10 cancellation fee is charged per booking reference. Booking fees, card charges and share of split ticket savings commission are non-refundable.