Chiltern Friends & Family tickets offer the holder unlimited travel across the Chiltern Railways network on the date shown on the ticket, other than at stations managed by London Underground as they don't have the ability to accept barcode tickets.
Availability
This product is only available for purchase through the Chiltern Railways website and mobile apps.
Discounts
Break of Journey
Outbound:No break of journey restrictions apply
Inbound:
Change of Journey
As tickets are only available through online channels, changes to travel plans require the original ticket to be refunded and a new one purchased.
Refunds
For tickets purchased until 31 March 2026:
Refunds aren't generally allowed unless the tickets are returned before the date of validity shown on them.
For tickets purchased from 1 April 2026:
Refundable until 23:59 the day before the ticket becomes valid for travel.
Not refundable once the ticket has become valid for travel unless Condition 30 of the National Rail Conditions of Travel (failure of train service) applies.
In exceptional circumstances a refund may be considered on unused or part-used tickets that have become valid for travel. In such cases an application must be made to the retailer within 28 days of the expiry date of the ticket and should include the reason for non-use. Additional evidence may be requested, refunds will be on a discretionary basis, and any use made of the ticket may mean that in some circumstances no refund will be due.
Refunds are only available from the retailer that sold the tickets.
An administration fee (up to a maximum of £5 per ticket) may be applied.
Validity and reservation requirements
Reservations are not required by this ticket type, but may still be forced by a selected timetabled mandatory-reservations train service.
- Outward validity summary
- ON DATE SHOWN
- Return validity summary
- INVALID