We are delighted to announce the transition from Raileasy to a new and improved platform, bringing a new level of convenience, savings, and innovation to your train travel experience. This transition marks a significant step towards achieving that goal.
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Why the New Raileasy Platform is Your Ultimate Travel Companion
- Advanced Journey Planning: The new platform introduces an advanced rail journey planner, bringing you even greater savings. The cutting-edge algorithm not only finds you the best split tickets for train journeys across the UK but also uncovers alternative routes that other platforms may miss. Get ready for a journey planning experience like never before.
- Greater Savings: We understand the value of your money. With the new platform, unlock remarkable savings on your train travel expenses. By introducing the concept of split ticketing, we help you save significantly compared to traditional single "through" tickets. Your wallet will thank you.
- User-Friendly Platform: Transitioning to the new platform means embracing a user-friendly interface designed with your convenience in mind. Whether you're booking a single ticket or planning a complex journey, our intuitive platform ensures a seamless experience from start to finish.
- Disruption Email Notifications: Stay in the loop with our disruption email notifications. Receive updates on planned engineering works and service disruptions, ensuring you have the information you need to plan your journey effectively.
- Seat Selector: Enjoy the freedom to choose your seat with our seat selector feature. Whether you prefer a window view or an aisle seat, the new platform empowers you to personalise your travel experience.
- Exceptional Customer Support: We pride ourselves on offering exceptional customer support. Have a question or need assistance? Our dedicated support team is here to help you at every step of your journey. Your satisfaction is our priority.
- No Booking Fees: Say goodbye to booking fees. With our new platform, you won't encounter any booking fees for your transactions. If a split saving is found, then we charge a percentage fee as a finder's fee out of the savings you've made, which will still be cheaper than purchasing a through ticket. If there are no splits found for your journey, you won't be charged any share of savings.
Discover the New Features
Let's delve into some of the features you'll encounter on the new platform.
First Class Option
Upgrading to First Class is a breeze. Simply search for a journey, then use the Standard | First toggle in the top-right, which would allow you to see the cost of First Class across all of the results.
Change Ticket Selection
Select a journey time, then tap on "Change Ticket Selection" where you'll be presented with a list of fares, allowing you to select the level of flexibility that best fits your preferences. The icons accompanying each fare offer a quick overview, indicating which fares can be issued as E-tickets and which are available exclusively as paper tickets. You might want an Anytime Return or Off-Peak Return routed in a specific way if you want flexibility on how or when to travel.
Using Advanced Options for Customised Search
Exploring the advanced options on Raileasy allows you to tailor your search criteria for a more personalised and refined travel experience. Here's how you can access and leverage the advanced options seamlessly:
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Via the Homepage
- Begin your journey on the homepage, where you'll find the settings icon. It resembles a small gear or cogwheel and is strategically placed for easy access.
- Clicking on the settings icon opens a convenient popup menu. Within this menu, you'll spot the "Advanced Options" feature. Select this option to delve into a range of customisation possibilities.
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Via the Results Screen
- Alternatively, if you've already initiated a search and are on the results screen, look for the "Edit Search" link. It allows you to make adjustments to your current search parameters.
- Once you've clicked "Edit Search," you'll notice a settings icon on the journey planner. This icon is typically represented as a small gear or cogwheel. Click on the settings icon, and like a magician unveiling secrets, it opens up the Advanced Options popup. This is your canvas for customisation, where you can shape your search criteria according to your preferences and requirements.
Navigating the Advanced Options Popup
Navigating the Advanced Options can greatly enhance your travel planning experience. Familiarising yourself with these features opens up a world of customisation. You can easily toggle split tickets on or off, allowing you to include or excluding cross-London fares (more about this here). The intensive search option, although potentially slower, offers the prospect of discovering more economical ticket options.
Delve into the route customisation options, where you can choose specific routes via preferred locations, avoid certain stations, and set the maximum number of changes for your journey. Tailor your search even further by adding extra change time to your itinerary. Moreover, you have the flexibility to include or exclude specific train operators and travel modes, ensuring a personalised and comprehensive search tailored to your preferences.
Ticket types Explained: Advance, Off Peak, Anytime
Advance Tickets:
- Best for Planning Ahead: Ideal for passengers with fixed travel plans.
- Savings: Offers significant cost savings compared to other ticket types.
- Flexibility: Limited flexibility, as these tickets are tied to specific trains and times.
- Availability: Limited in quantity and subject to price increases closer to the travel date.
- Refund Policy: Generally non-refundable, with a few exceptions to accommodate specific circumstances. For instance, rebooking the exact same journey before the departure of the first booked train is one such exception. Please refer to the terms & conditions for more detailed information regarding our policies and procedures.
2. Off-Peak Tickets:
- Flexible Travel Times: Allows travel during off-peak hours, offering flexibility.
- Cost-Effective: More affordable than Anytime Tickets.
- Time Restrictions: Travel restrictions during peak hours apply, but times vary.
- Refund Policy: Refundable minus a £10 admin fee if wholly unused, with specific conditions.
3. Anytime Tickets:
- Ultimate Flexibility: No time restrictions, providing the most flexibility.
- Higher Cost: Typically more expensive than Advance and Off-Peak options.
- Spontaneous Travel: Suitable for last-minute or unplanned journeys.
- Refund Policy: Refundable minus a £10 admin fee if wholly unused, often with more lenient conditions compared to other tickets.
Choosing the right ticket type depends on your travel preferences, flexibility, and budget. Advance for cost-conscious planners, Off-Peak for flexible schedules, and Anytime for those who prioritise spontaneity and ultimate flexibility.
Journey summary option
Choose a journey from the results and then tap on the "Journey Summary" option in the cart section to experience a cleaner look compared to the older version.
The Journey Summary modal on the search results screen displays live data and can be refreshed as needed.
Seat Selector
On the new platform, you have the option to enter seating preferences (please note that preferences cannot be guaranteed) or utilise the interactive seat selector on the ticket information screen.
Choose your seat, and once you're satisfied, tap "Confirm Selection."
Explore other features on the new platform that you may already be familiar with:
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Sold Out Fares: In the search results view, the new platform goes the extra mile by including sold-out fares. This feature ensures transparency, allowing users to see which options are currently unavailable.
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Permalinks Support: Enjoy the convenience of using past links with the support of permalinks. Whether you're revisiting a specific journey or sharing details with others, this feature makes navigation smoother.
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Cross-London Travel Warnings: With the advanced option enabled, the platform introduces warnings for results that do not include fares for cross-London travel. This proactive feature helps users stay informed about potential travel limitations and make well-informed decisions.
Icons explained
Navigating through the train ticket options can sometimes feel like decoding a visual language. Understanding the various icons associated with your journey is key to making informed decisions. Let's unravel the meanings behind these symbols so that you can confidently plan your travel. Here's a detailed breakdown of each icon and what it signifies:
Limited Availability Icon: This icon serves as an alert for limited ticket availability at the current price. By hovering over it, you can get precise information on the remaining number of tickets at this rate.
Split Tickets Icon: When you spot this icon, it signifies the availability of split tickets, offering you an opportunity to explore potential savings. Hover over the icon to discover the amount you're saving by splitting your tickets for this journey.
Slower and Overtaken Icon: This particular icon is a visual indicator for journeys that are comparatively slower and might have been overtaken by other, potentially faster, alternatives.
Paper Ticket Only Icon: If you come across this icon, it means that the fare is exclusive to paper tickets, and electronic tickets (E-tickets) cannot be used for this particular offering.
E-ticket Icon: The presence of this icon indicates that the fare is E-ticketable, allowing you the convenience of using electronic tickets for your journey.
Seat Reservation Icon: This icon provides valuable information about seat reservation options for the specific journey. A simple click will reveal more details about seating arrangements.
Information Icon: Serving as a gateway to additional details, the information icon invites you to click for an in-depth look into various aspects related to your journey.